"The great thing about quotations is that they give you nodding acquaintance with the originator which is often socially impressive."
The great thing about quotations is that they give you nodding acquaintance with the originator which is often socially impressive.

What we've written about personal brand managers

Did you think GB wrote his own speeches?

As the story circulates the media that Gordon Brown paid $40,000 for West Wing Writers to ‘tailor’ speeches for a US target audience, what is the contraversy? Well, in times of supposed thrift, and given Mr Brown’s personal reputation for counting pennies, it’s a large sum of money. To the consultants who were on Clinton’s team, it’s a few days work, though, surely…

Reading the coverage, it smacks of two other ‘disgusted in Tunbridge Wells’ themes:

1. Unease that Gordon doesn’t write this stuff himself.

2. Shame that no-one in the UK could come up with the goods.

Number 1 is plain naieve. Go back to Churchill for that sort of style and talent. Number 2, I can agree with. As I spend my days thinking about how to target communication to audiences as diverse as medical reps on the road in Berkshire, junior members of governments ooh anywhere and bored middle management waiting for lifts in Central London, surely someone, somewhere (not in Washington, not for $40,000) could have been trusted to come up with the goods? Targetting communication is one skill, so is writing speeches for an individual that you understand, know, work with. The words are coming up out of one person’s mouth, they need to sound like his, have some truth about them, he needs to own them…

For those of us who believe the West Wing is real, that Martin Sheen was President and that Presidential speeches turn the mood of a nation, we would like to think that Toby and Josh would make Gordon a star on the Hill.

The truth is, that now the ‘news’ is out, some consultants that we’ve never heard of have developed some words that will forever be perceived as lacking authenticity, over-crafted, a waste of money…and not Gordon’s own.

Not entirely accurate, in fact, the words are already forgotten.

No.1 in internal communication

We were asked by a client to speak at an internal communication workshop for 21 communications managers held in Hong Kong last week. With an eye on our carbon footprint – and our client’s 2 eyes on budget – we had the pleasure of presenting to the group via a fantastic video conferencing suite. Our enjoyment of the technology and attention to detail of the facility were marred only slightly by our attendance at 5.30am…

Our topic ‘New frontiers in internal communication’ was an interesting one… We looked at lots of internal communications tools that were growing in usefulness and prominence (the role of web 2.0 internally, wikis, podcasts, every picture telling a story, feedback, feedback and more feedback) and also talked about the key drivers in employee engagement. Take a look at the presentation which is packed full of budget-proof statistics that prove internal communication matters. And what large conclusions global surveys of communication professionals drew.

What were our conclusions?

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